Limited activity types: Content was restricted to a few basic formats, primarily multiple-choice questions, which couldn’t fully satisfy customer needs in diverse learning environments
Developer dependency: Content managers were unable to create, upload, assess, or revise content without developer intervention
Resource inefficiency: The process consumed disproportionate resources for the value delivered
Low student engagement: The repetitive nature of limited question types made the learning experience monotonous for students
The workflow required careful coordination between content specialists and the development team, which naturally extended production timelines. This arrangement, while functional, limited how quickly the team could respond to educational needs and expand their activity offerings.