How Can I Pay for mAuthor Subscription?
We accept Visa or MasterCard, but as our fees are a bit over the regular credit card transactions the bank wire transfer is more relevant. Once you select your plan and register (or simply upgrade from Free Trial) we will send you a confirmation e-mails with relevant invoice and instruction concerning the payment details. Do not worry, you don’t need to wait until we receive the payment. We will open access to you and your team immediately, so you can start your work right away. We will simply wait for the transfer confirmation from our bank and in case we do not have it until the payment term indicated in the invoice, we will simply ask you first to check on your side, or ultimately block your access until the issue is solved.
Do I Need to Pay VAT?
The prices listed above are VAT exclusive. However, VAT will be added only for EU customers who have not provided us with a valid VAT EU number and for all customers registered in Poland.
What happens if I run out of storage?
If you are at the edge of your storage capacity you will be prompted by mAuthor platform. Even if you cross the limit of storage allotted to you, we won’t stop your ability to add more content. Instead we’ll contact you and give you an opportunity to either remove files or purchase additional storage space.
Can I Add New Users?
Of course, we are always happy to add new users. mAuthor’s license is based on registered users so you should take care to remove inactivate users from your organization account. If you are growing and need to add additional users, simply contact us. The fee for additional user will be based on the plan that you have initially selected and calculated proportionally to the time remaining to your license renewal.
What Happens When I Cancel a Paid Account?
If you decide to stop using mAuthor but you want to keep your projects on our servers, there is a reasonable maintenance fee depending on the size of your Content. Otherwise your content and your projects logs will be removed after 90 days of inactivity.
Do You Offer Non-Profit or Educational Discounts?
Yes, we certaily do. Please contact us with your institution’s information, so we can confirm that you are eligible. If so, we are sure, we will find a good offer for you.